To be a centre of excellence in communication

We will provide an excellent service in all aspects of communication. This means:

We will employ highly skilled staff, that is, staff who are skilled verbal communicators and who are also able to use alternative and augmentative systems of communication effectively such as Makaton and symbols.
We will measure and evidence progress and evaluate what we do in an appropriate and effective manner.
All of our written reports and communications will be professional and high quality and written in plain English.
We will provide a Total Communication environment at Speaking Space that is respectful and enabling.
All staff will have an awareness and understanding of the hierarchical method of developing self-esteem and social skills and will be able to use the Talkabout resources effectively.
We will provide excellent training courses in social skills and communication.

To be an excellent employer in terms of leadership and management

We will develop our leadership and management skills this year to become an excellent employer. This means:

We will ensure we have the necessary policies and procedures for health and safety and HR purposes including risk assessments where necessary.
We will ensure we have effective referral systems which will include terms and conditions for all areas of our work and clear discharge / termination criteria.
We will ensure our services are fairly priced and costings are monitored and evaluated regularly. Clear procedures will be created to enable timely invoicing.
Our staff will all be regularly supervised and will all have adequate time for planning and CPD.
All staff will have KPIs that reflect the company’s objectives.
We will hold regular staff team meetings and quarterly company staff meetings.

To be a company that encourages and enables innovative and creative practise

We will actively encourage staff to create and develop innovative products and services. This means:

We will provide opportunity to pitch new ideas to the management team and will encourage staff to develop more detailed proposals if necessary.
We will provide time for staff to develop ideas that are assessed to be in-line with the company’s overall ethos and values.
We will support staff to have the skills to complete these ideas, whether through training or support from the management team or through publication.

Mission Statement

Speaking Space Ltd is a family business that aims to provide high quality services in the area of speech, language and social communication. We offer a speech and language therapy service that is consistently evaluated by schools and parents as excellent, professional and good value for money. We offer a unique day service for adults which promotes self-worth and independence through a total communication environment. Finally we offer training to individuals and organisations on all aspects of communication.

We are committed to improving the quality of lives of any child or adult who receives a service from us and to ensuring that they feel valued and cared for. We believe that people can make huge steps forward if they are placed in the right environment and surrounded by the right people; so we aim to provide an excellent environment in which to learn, and positive and well trained staff to enable someone to grow.

We are a profit making company that offers competitively priced services that are good value for money and we aim to make enough profit to finance continued growth and development in quality services for people who need support in their communication. We also maintain a friendly, fair, and creative work environment, which respects diversity, new ideas, and hard work.

We have set 3 goals for Speaking Space Ltd and these will be used to enable all staff to set Key Performance Indicators (KPIs) in relation to these.

Our Goals & Mission Statement

OBJECTIVE 1

To be a centre of excellence in communication

OBJECTIVE 2

To be an excellent employer in terms of leadership and management

OBJECTIVE 3

To be a company that encourages and enables innovative and creative practise

Mission Statement