Our Goals - Speaking Space Ltd

To be a centre of excellence in communication

We will provide an excellent service in all aspects of communication. This means:

We will employ highly skilled staff, that is, staff who are skilled verbal communicators and who are also able to use alternative and augmentative systems of communication effectively such as Makaton and symbols.
We will measure and evidence progress and evaluate what we do in an appropriate and effective manner.
All of our written reports and communications will be professional and high quality and written in plain English.
We will provide a Total Communication environment at Speaking Space that is respectful and enabling.
All staff will have an awareness and understanding of the hierarchical method of developing self-esteem and social skills and will be able to use the Talkabout resources effectively.
We will provide excellent training courses in social skills and communication.

We will develop our leadership and management skills this year to become an excellent employer. This means:

We will ensure we have the necessary policies and procedures for health and safety and HR purposes including risk assessments where necessary.
We will ensure we have effective referral systems which will include terms and conditions for all areas of our work and clear discharge / termination criteria.
We will ensure our services are fairly priced and costings are monitored and evaluated regularly. Clear procedures will be created to enable timely invoicing.
Our staff will all be regularly supervised and will all have adequate time for planning and CPD.
All staff will have KPIs that reflect the company’s objectives.
We will hold regular staff team meetings and quarterly company staff meetings.

We will actively encourage staff to create and develop innovative products and services. This means:

We will provide opportunity to pitch new ideas to the management team and will encourage staff to develop more detailed proposals if necessary.
We will provide time for staff to develop ideas that are assessed to be in-line with the company’s overall ethos and values.
We will support staff to have the skills to complete these ideas, whether through training or support from the management team or through publication.